Contact Center
The all-in-one SME contact center package for next-level customer experience
In the age of instant communication, customers expect more than just telephony. Be there for them with a multi-channel solution that handles all forms of customer contact. Integrate with your CRM and customize analytics to promote a dynamic, adaptable, customer-centric approach.
Benefits
Consolidate contact
Integrate your CRM
Utilize analytics
Product Information
iPECS CCX
The future of customer contact
Bring customer relations into the future with a browser-based multi-channel contact center. Become even more accessible and productive with the powerful customer contact center solution for handling calls, email, instant messaging and more.- Multi-channel inbound and outbound contact center
- Web based agent
- Monitoring and report
- Web chat and instant messaging
- Social networking with Facebook and SMS server
- Voice recording
- Interactive Voice Response (IVR)
- Agent evaluation & support training
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Fuel productivity
Choose the solution that enhances the efficiency of every aspect of contact. Quickly view customer call logs as they phone in. Manage all customer communications on all channels from the same user-friendly GUI. Increase your speed and watch productivity follow without any compromise in quality.
Choose security
You don’t have to choose between convenience and compliance – have both, with an all-in-one tool that protects you and your customers. All information and communications are encrypted to comply with data protection laws in multiple jurisdictions, including GDPR (EU) and HIPPA (USA).
Record your calls
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Be customer-centric
Analyze with ease
Resolve queries quickly
iPECS CCX Report Plus
Take customer experience to the next level
The contact center add-on that transforms analytics, resource management and agent productivity. With real-time monitoring and smart reporting, get the insights you need to provide your customers with the best possible service.- Web based agent and dashboard
- Proprietary integration
- Accessible from anywhere
- Automatic report scheduling
- Wallboard and alert management
- Reports generated as PDF or Excel files
- Real-time reports and wallboard
- Individual agent reporting and statistics
- Over 100 powerful reports
- System performance monitoring
- Service level reports
- Powerful carrier tariff interface
- TAPI based call control
- Same level CRM integration as iPECS CCX
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Improve agent performance
Assess business metrics
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Manage cost intelligently
Resources
iPECS CCX (Contact Center Experience)
Downloads
iPECS Portfolio Brochure
iPECS CCX Brochure
iPECS CCX Report Plus Datasheet
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