Communication Platforms

iPECS UCM
iPECS UCP
iPECS eMG100
iPECS eMG800

Phones and Devices

iPECS IP Phones
iPECS Digital Phones
iPECS Analog Phones
iPECS IP DECT
iPECS Accessories

Applications and Software

iPECS Applications
iPECS Data Networking
iPECS Contact Center

Technologies

Polycom Voice
Acoustic Fence
Introducing Polycom Trio

Phones

Desk Phones
Conference Phones

Platforms

Wave IP - Enterprise
Cloud Call Manager - Enterprise
Summit IP - SMB

Communications Apps

CRM Link
ViewPoint

Endpoints

Vertical IP Phones

Legacy Systems

MBX IP
SBX IP
Cloud Services
IP Phone Systems
Unified Communications
IP Phones
Application Integration Options
Gateways
Training Videos

Cloud Services

Zultys Cloud
Zultys User Packages

IP Phone Systems

MX Virtual
MX Premises Systems

Unified Communications

Mobility
Zultys ZAC
MX Conference
Contact Center
HIPAA Compliance

IP Phones

Zultys Z 21i IP Phone
Zultys Z 22G IP Phone
Zultys Z 23GE IP Phone
Zultys ZIP 45G IP Phone
Zultys ZIP 47GE IP Phone
Zultys ZIP 49G IP Phone

Application Integration

Outlook Communicator
Salesforce Communicator
Exchange Communicator

Gateways

MG2 / MG4 / MG8 Gateways
MG32 / MG48 Gateways

VoIP Solutions

iPECS
Polycom
Vertical
Zultys
Zultys

Zultys Cloud Services User Packages

For the ultimate in ease and convenience, you can choose a fully hosted and managed Zultys Cloud Services with packages designed for standard business users, premium features for comprehensive unified communications capabilities, and contact center packages ideal for customer service, sales and support organizations.

You have the flexibility to design a hosting package customized for your unique business applications.

1 Contact Center User

If purchasing 1 Contact Center User, you can create multiple ICC groups. ICC groups allow for Supervisor functionality on top of the same functionality as other call groups:
 

  • Agent or Supervisor role for each Contact Center User
  • Web-based Wallboard
  • Supervisor capabilities – barge in, whisper, silent monitor
  • Real-time monitors – agent activity, queue monitor
  • Web-based SuperView
  • Agent Call Recording

Lobby User Package

This user type is designed to accommodate scenarios where an office phone does not require advanced functionality. A lobby user does not have any of the features like voicemail or call forwarding. It can be assigned to an office phone to make and receive calls only. This type of user can be assigned to the phone in the conference room, lobby, or classroom in order to allow easy communications between these locations and the rest of the office.

Note

Description

Per System Active Directory / LDAP Authentication: Licensed per instance
Per System Archiving
Per Unit 100 Additional Hours of Voice Storage
Per System Zultys Flex Communicator
Per System Interactive Voice Response
Per System MXreport – CDR custom report writer using CDR data
Per System MXreport – Call Center Edition – includes MXreport CDR – Licensed per instance based on total user count
Per Session Call recording session
Per System MXoutbound for 10 Ports
Per User MXnetwork Redundancy License
Per User Salesforce.com Communicator: Single User License (Requires MXIE)

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