Communication Platforms

iPECS UCM
iPECS UCP
iPECS eMG100
iPECS eMG800

Phones and Devices

iPECS IP Phones
iPECS Digital Phones
iPECS Analog Phones
iPECS IP DECT
iPECS Accessories

Applications and Software

iPECS Applications
iPECS Data Networking
iPECS Contact Center

Technologies

Polycom Voice
Acoustic Fence
Introducing Polycom Trio

Phones

Desk Phones
Conference Phones

Platforms

Wave IP - Enterprise
Cloud Call Manager - Enterprise
Summit IP - SMB

Communications Apps

CRM Link
ViewPoint

Endpoints

Vertical IP Phones

Legacy Systems

MBX IP
SBX IP
Cloud Services
IP Phone Systems
Unified Communications
IP Phones
Application Integration Options
Gateways
Training Videos

Cloud Services

Zultys Cloud
Zultys User Packages

IP Phone Systems

MX Virtual
MX Premises Systems

Unified Communications

Mobility
Zultys ZAC
MX Conference
Contact Center
HIPAA Compliance

IP Phones

Zultys Z 21i IP Phone
Zultys Z 22G IP Phone
Zultys Z 23GE IP Phone
Zultys ZIP 45G IP Phone
Zultys ZIP 47GE IP Phone
Zultys ZIP 49G IP Phone

Application Integration

Outlook Communicator
Salesforce Communicator
Exchange Communicator

Gateways

MG2 / MG4 / MG8 Gateways
MG32 / MG48 Gateways

VoIP Solutions

iPECS
Polycom
Vertical
Zultys

Cloud Call Manager

Vertical Cloud Call Manager

 

 

Optimized for retailers, Vertical’s Cloud Call Manager platform provides medium and large enterprises with voice, high-quality multimedia services and
mobility options — all in the cloud.

 

 

Manage Millions of Enterprise Calls in the Cloud

Vertical Cloud Call Manager (Vertical CCM) consists of a range of call servers and gateways to meet a wide range of enterprise requirements. Ideally suited for Retail environments, the highly scalable CCM platform has the ability to expand from 500 up to nearly 1 million ports with 1 million busy-hour call completion (BHCC) capabilities. Compatible with Vertical Wave IP and Vertical Summit communications systems, Cloud Call Manager provides enterprises with 10 to 10,000 remote sites with:

 

  • Centralized call management via SIP
  • Active/Active High availability, redundancy and resiliency
  • Robust support for Vertical’s Retail Applications Suite, including Intelligent Voice Response (IVR), Automated Attendant, Unified Communications, Service Response, Analytics
  • Specialized large enterprise features including Automatic Call Distribution, Directory Number, Digit Conversion, Mobile Extension and Interactive Routing
  • Mobility support options including voice, IM, text, paging on iOS, Android and Spectralink devices
  • Remote store site gateway support options (both Vertical Wave IP and Vertical Summit) for prolonging life of remote legacy systems, eliminating need for store rewiring, supporting all-IP store solution and providing remote site gateway, failover and voice quality management capabilities
  • Single point of administration for entire Retail cloud solution
Vertical Cloud Retail Architecture

Cloud Call Manager Features

Flexible network architecture optimized for retailers

Vertical CCM features a flexible and simple network design based on a pure IP-based modular architecture. Easy installation with LLDP, auto registration and management via web-based remote/central management, Cloud Call Manager can be used with a mix of digital (T1 / PRI / SS7), analog (E&M, RD, LD, CO) and SIP trunks.

 

Investment protection and cost savings

Reduce communications and operational costs leveraging internal VoIP calls and centralized SIP call management. Cloud Call Manager offers a wide range of store-side gateway options including SIP/TDM gateway functions, fail-over/survivability and voice quality management capabilities (available early 2016), along with support for high-end video, IP/SIP, Wi-Fi, softphone and mobile clients, as well as existing digital and analog phones.

 

Maximum reliability and scalability

Cloud Call Manager supports nearly 1 million ports and 1 million BHCC, with almost unlimited scalability by networking multiple servers. Ensure local survivability with a range of options for local call servers or gateways, and maximize service availability with multiple redundancy options, including call server, LAN and power.

 

Enriched Retail customer experience

Cloud Call Manager provides you with full analytics and BI support features, and interfaces with Vertical’s Retail Applications Suite and other third-party business communications applications and solutions to streamline and enrich customer interactions, and improve customer service.

Vertical Cloud Call Manager — Retail Store Side Solution Options

 
SolutionSIP/TDM GatewayLocal Failover/SurvivabilityVoice Quality ManagementLocal App ServerReuse Digital Phone WiringNo Costly Router Upgrades Required
Vertical Summit Gateway

SIP gateway to legacy PBX, with failover and Voice Quality Management (VQM).*
Yes
Yes
Yes
Yes
Yes
Wave IP 500/2500

Includes Summit features plus App Server and Vertical Edge digital phones. No need to re-wire for IP phones.
Yes
Yes
Yes
Yes
Yes
Yes
Edge IP Phones & Summit Gateway

Full “end-to-end” IP solution with Vertical Edge IP phones, failover and VQM.
Yes
Yes
Yes
Yes

Pin It on Pinterest

Share This