Manage Millions of Enterprise Calls in the Cloud

Vertical Cloud Call Manager (Vertical CCM) consists of a range of call servers and gateways to meet a wide range of enterprise requirements. Ideally suited for Retail environments, the highly scalable CCM platform has the ability to expand from 500 up to nearly 1 million ports with 1 million busy-hour call completion (BHCC) capabilities. Compatible with Vertical Wave IP and Vertical Summit communications systems, Cloud Call Manager provides enterprises with 10 to 10,000 remote sites with:

• Centralized call management via SIP
• Active/Active High availability, redundancy and resiliency
• Robust support for Vertical’s Retail Applications Suite, including Intelligent Voice Response (IVR), Automated Attendant, Unified Communications, Service Response, Analytics
• Specialized large enterprise features including Automatic Call Distribution, Directory Number, Digit Conversion, Mobile Extension and Interactive Routing
• Mobility support options including voice, IM, text, paging on iOS, Android and Spectralink devices
• Remote store site gateway support options (both Vertical Wave IP and Vertical Summit) for prolonging life of remote legacy systems, eliminating need for store rewiring, supporting all-IP store solution and providing remote site gateway, failover and voice quality management capabilities
• Single point of administration for entire Retail cloud solution

Cloud Call Manager Features

Flexible network architecture optimized for retailers

Vertical CCM features a flexible and simple network design based on a pure IP-based modular architecture. Easy installation with LLDP, auto registration and management via web-based remote/central management, Cloud Call Manager can be used with a mix of digital (T1 / PRI / SS7), analog (E&M, RD, LD, CO) and SIP trunks.

Investment protection and cost savings

Reduce communications and operational costs leveraging internal VoIP calls and centralized SIP call management. Cloud Call Manager offers a wide range of store-side gateway options including SIP/TDM gateway functions, fail-over/survivability and voice quality management capabilities (available early 2016), along with support for high-end video, IP/SIP, Wi-Fi, softphone and mobile clients, as well as existing digital and analog phones.

Maximum reliability and scalability

Cloud Call Manager supports nearly 1 million ports and 1 million BHCC, with almost unlimited scalability by networking multiple servers. Ensure local survivability with a range of options for local call servers or gateways, and maximize service availability with multiple redundancy options, including call server, LAN and power.

Enriched Retail customer experience